Refund Policy

100% Money-Back Guarantee

At CloudRaptor, we stand behind our product and want you to feel confident when purchasing. If CloudRaptor doesn’t meet your expectations, we offer a 14-day money-back guarantee so you can try the platform risk-free.

We encourage all users to explore our available documentation, feature descriptions, and support resources before and after purchasing. Our goal is to help you manage cloud servers with clarity, speed, and confidence.

Refund Eligibility

You are eligible for a refund if all of the following conditions are met:

• The refund request is made within 14 days of the original purchase date
• The purchase was made directly through CloudRaptor
• The request complies with the conditions outlined in this policy

Refunds are available for new subscriptions only.

Refund Amount

If your refund request is approved within the 14-day period:

• You will receive 100% of the amount CloudRaptor received for your purchase
• Any non-refundable transaction or processing fees charged by our payment provider are not refundable, as they are not retained by CloudRaptor
• Refunds will be issued to the original payment method

Non-Refundable Scenarios

Refunds will not be granted in the following cases:

• Requests made after the 14-day refund period
• Subscription renewals (automatic or manual)
• Purchases made during discounts, promotions, or special offers, unless explicitly stated otherwise
• Misuse of the platform, abuse of the refund policy, or bad-faith behavior
• Issues caused by third-party services, cloud providers, or incorrect configuration outside CloudRaptor’s control

We reserve the right to refuse refunds that do not comply with this policy.

Technical Issues

If you experience technical issues or believe CloudRaptor is not functioning as expected, we strongly recommend contacting our support team first. In most cases, our team can resolve issues quickly.

Refunds based on technical problems may be considered only if:

• The issue materially prevents use of the core service, and
• The issue is not resolved within a reasonable timeframe after being reported

Subscription Cancellation

• You may cancel your subscription at any time from your account dashboard
• Cancellation prevents future billing
• Access remains active until the end of the current billing cycle
• No partial refunds are provided for unused time after cancellation

Automatic Renewals

• Subscriptions renew automatically unless canceled before the renewal date
• Renewal payments are non-refundable
• It is your responsibility to manage or cancel auto-renewal from your account settings

How to Request a Refund

To request a refund, please follow these steps:

• Email us at [email protected]
• Use the subject line: “Refund Request”
• Include your account email and purchase details
• Briefly explain the reason for your request

Eligible refunds are typically processed within 5–10 business days after approval.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of CloudRaptor constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us at:

Email: [email protected]